Knowledge Base

  1. Intro to NetGalley 

    1. What is NetGalley, and how does it work?
    2. Who can use NetGalley?
    3. I'm a professional reader. How do I get started?
    4. Which member type should I select before I register?
    5. Why am I required to fill out a profile before I can request?
  2. For Publishers and Authors 

    1. As a publisher, how can I list my titles on NetGalley?
    2. What are the benefits of listing my title(s) on NetGalley?
    3. Is there an information session I can attend?
    4. Do you work with individual authors?
    5. Do you work with UK-based publishers?
  3. Reading Titles on NetGalley 

    1. Which devices can I read my NetGalley titles on?
    2. How can I download a title from NetGalley?
    3. How do I download NetGalley titles to my Sony Reader?
    4. Can I re-request a title that I have been declined for?
    5. Can I share the files I download from NetGalley?
  4. Navigating your Account: Activity & Shelf  

    1. What can I find in my Shelf?
    2. What can I find in my Activity section?
    3. How do I use the filter on the Shelf page?
    4. How do I use the filter on the Activity page?
  5. Profile Suggestions 

    1. Helpful hints for every Profile
    2. I'm a reviewer/blogger. What should I put in my Profile?
    3. I'm a librarian. What should I put in my Profile?
    4. I'm a bookseller. What should I put in my Profile?
    5. I'm a journalist/in the media. What should I put in my Profile?
  6. Reviews and Feedback 

    1. Do I have to write a review or send feedback to the publisher?
    2. How do I submit a review through NetGalley?
    3. Can I share my Feedback with my social networks?
    4. What do I put in the Notes section in Share Feedback?
    5. What is the Feedback to Approval Ratio?
  7. Adobe Digital Editions 

    1. How do I read NetGalley titles on my computer?
    2. Why do I need to download Adobe Digital Editions?
    3. How can I install Adobe Digital Editions on a Linux machine?
    4. How can I speed up the time it takes to download a title to Adobe Digital Editions?
    5. How do I know if I authorized my Adobe Digital Editions?
  8. Android Devices 

    1. How can I read NetGalley files on my Android device?
    2. I'm having problems transferring files to my Aldiko Book Reader app.
    3. How do I read titles on my Nexus 7 tablet?
  9. iPad/iPhone/iPod Touch 

    1. How can I read NetGalley files on my iPad/iPhone/iPod Touch?
    2. How do I use the Bluefire Reader app to read galleys?
    3. Do I need an Adobe ID to use the Bluefire Reader app?
    4. Having trouble transferring files to your Bluefire Reader app?
    5. I'm unable to log into my account on my iPad, what do I do?
  10. Kindle 

    1. How do I load a NetGalley title onto my Kindle device or app?
    2. NetGalley won’t accept my Kindle email address. How do I fix this?
    3. Why isn’t there a Send to Kindle button for this title?
    4. Why hasn’t the file I sent to my Kindle arrived yet?
    5. Can I use the Kindle app on my iPad, iPhone, iPod Touch, or Android device?
  11. Nook 

    1. How do I download NetGalley titles to my Nook or Nook Color?
    2. How do I download NetGalley titles to my Nook HD or tablet?
    3. The galley I downloaded isn’t in Adobe Digital Editions - how do I transfer it to my Nook?
    4. Where are the NetGalley files I transferred to my Nook?
  12. Kobo 

    1. How do I download NetGalley titles to my Kobo eReader?
    2. How do I download NetGalley titles to my Kobo Arc tablet?
  13. Resources for Reviewers & Bloggers 

    1. Can you give me some tips for writing book reviews for my blog?
    2. How can I let my blog readers know that I use NetGalley? Is there a badge available?
    3. How can I share more information about NetGalley to my followers?
    4. How do I stay up-to-date when new titles are added to NetGalley?
    5. Do you have any tips for creating a successful book blog?
  14. IBPA 

    1. Can you explain the IBPA program, and how publishers and authors of different sizes can participate in NetGalley?
    2. Are the titles added through the IBPA program sectioned off or otherwise distinguished from other titles on NetGalley?
    3. Do I have to be a member of the IBPA to list my title through this program?
    4. If I want to use NetGalley through the IBPA program, what do I do?
  15. Requests 

    1. How can I improve the likelihood my requests are approved?
    2. What happens when I request a title out of my region?
    3. I got an email saying I was auto-approved for a publisher, what does this mean?
    4. I haven’t heard from the publisher about my request yet, why not?
    5. I see a title has a READ NOW button in the catalog, instead of a REQUEST button. What does this mean?
  16. Troubleshooting 

    1. I forgot my login and/or password. What should I do?
    2. I didn't receive an authentication email to complete the registration process. What should I do?
    3. What browsers does NetGalley support?
    4. How do I clear the cache in my browser?
    5. What can I do if I see a "user not activated" message on my Kobo, Nook, Sony Reader, or other device?
  17. Account Questions 

    1. I'm unable to log into my NetGalley account, what should I do?
    2. How can I change my login?
    3. When I add my contact information, who can see it?
    4. How do I delete my NetGalley account?
    5. How can I change my member role (for example, change from a librarian to a blogger)?
  18. All articles 

    1. What is NetGalley, and how does it work?
    2. Which devices can I read my NetGalley titles on?
    3. I forgot my login and/or password. What should I do?
    4. How do I load a NetGalley title onto my Kindle device or app?
    5. How can I read NetGalley files on my Android device?

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