Knowledge Base

← Customer Feedback for NetGalley

  1. Intro to NetGalley →

    1. 1. What is NetGalley, and how does it work?
    2. 2. Who can use NetGalley?
    3. 3. I'm a professional reader. How do I get started?
    4. 4. Why am I required to fill out a profile before I can request?
    5. 5. How can I see what titles and publishers are available on NetGalley?

  2. Reading Titles on NetGalley →

    1. 1. Which devices can I read my NetGalley titles on?
    2. 2. How can I download a title from NetGalley?
    3. Can I re-request a title that I have been declined for?
    4. Can I share the files I download from NetGalley?
    5. I see a note that the publisher has archived the title, what does this mean?

  3. Adobe Digital Editions →

    1. How do I read NetGalley titles on my computer?
    2. 1. Why do I need to download Adobe Digital Editions?
    3. How can I install Adobe Digital Editions on a Linux machine?
    4. How do I know if I authorized my Adobe Digital Editions?
    5. What can I do if I see an "error getting license server communication problem" message in Adobe Digital Editions?

  4. Navigating your Reader Account: Activity and Shelf  →

    1. 1. How do I use the filter on the Activities page?
    2. 2. How do I use the filter on the Shelf page?
    3. What can I find in my Activity section?
    4. What can I find in my Shelf?

  5. Android Devices →

    1. How can I read NetGalley files on my Android device?
    2. I'm having problems transferring files to my Aldiko Book Reader app.
    3. How do I read titles on my Nexus 7 tablet?

  6. iPad/iPhone/iPod Touch →

    1. 1. How can I read NetGalley files on my iPad/iPhone/iPod Touch?
    2. 2. How do I use the Bluefire Reader app or BAM Reader app to read galleys?
    3. Do I need an Adobe ID to use the Bluefire Reader app or BAM Reader app?
    4. Having trouble transferring files to your Bluefire Reader app or BAM Reader app?
    5. I'm unable to log into my account on my iPad, what do I do?

  7. Nook →

    1. 1. How do I download NetGalley titles to my Nook?
    2. How do I download NetGalley titles to my Nook HD or tablet?
    3. The galley I downloaded isn’t in Adobe Digital Editions - how do I transfer it to my Nook?
    4. Where are the NetGalley files I transferred to my Nook?

  8. Kindle →

    1. 1. How do I load a galley onto my Kindle device?
    2. 2. NetGalley won’t accept my Kindle email address. How do I fix this?
    3. 3. Why isn’t there a Kindle button for this title?
    4. 4. Why hasn’t the file I sent to my Kindle arrived yet?
    5. 5. Can I use the Kindle app on my iPad, iPhone, iPod Touch, or Android device?

  9. For Publishers and Authors →

    1. As a publisher, how can I list my titles on NetGalley?
    2. What are the benefits of listing my title on NetGalley?
    3. Do you work with individual authors?
    4. Do you work with UK-based publishers?
    5. Would the subscription option be better for me?

  10. IBPA →

    1. 1. Can you explain the IBPA program, and how publishers and authors of different sizes can participate in NetGalley?
    2. Are the titles added through the IBPA program sectioned off or otherwise distinguished from other titles on NetGalley?
    3. Do I have to be a member of the IBPA to list my title through this program?
    4. How do the IBPA-NetGalley marketing programs work?
    5. If I want to use NetGalley through the IBPA program, what do I do?

  11. Times+ Promotions (UK only) →

    1. How do I download my Times+ title to my Kindle or Kindle app?
    2. How do I download my Times+ title to my Android device?
    3. How do I download my Times+ title to my iPhone/iPad/iPod?
    4. How do I download my Times+ title to my Kobo/Kobo Vox/Literati?
    5. How do I download my Times+ title to my Nook?

  12. Requests →

    1. 1. How can I improve the likelihood my requests are approved?
    2. I got an email saying I was auto-approved for a publisher, what does this mean?
    3. I haven’t heard from the publisher about my request yet, why not?
    4. I see a title has a READ NOW button in the catalog, instead of a REQUEST button. What does this mean?
    5. I was approved for one title from a publisher and then declined for another. Why?

  13. Reviews and Feedback →

    1. 1. Do I have to write a review or send feedback to the publisher?
    2. 2. How do I submit a review to NetGalley?
    3. Am I allowed to post book cover images on NetGalley on my blog?
    4. Can I share Feedback for a title that has been archived by the publisher?
    5. Can I write a negative review?

  14. Troubleshooting →

    1. 1. I forgot my login and/or password. What should I do?
    2. 2. I didn't receive an authentication email to complete the registration process. What should I do?
    3. What browsers does NetGalley support?
    4. How do I clear the cache in my browser?
    5. What can I do if I see a "user not activated" message on my Kobo, Nook, Sony Reader, or other device?

  15. Account Questions →

    1. How can I change my login?
    2. How can I change my member role (for example, change from a librarian to a blogger)?
    3. I am a member of the American Library Association. Can I tell publishers?
    4. How can I change my email address in my NetGalley account?
    5. I got an email saying “You've been auto-approved.” What does this mean?

  16. All articles →

    1. 1. Can you explain the IBPA program, and how publishers and authors of different sizes can participate in NetGalley?
    2. 1. Do I have to write a review or send feedback to the publisher?
    3. 1. How can I improve the likelihood my requests are approved?
    4. 1. How can I read NetGalley files on my iPad/iPhone/iPod Touch?
    5. 1. How do I download NetGalley titles to my Nook?

Feedback and Knowledge Base

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