Clearing your cache and refreshing your page will resolve many issues. If you feel that some information is missing from your account, or you're having trouble downloading a title please follow these steps to clear your cache and try again.
Firefox: Go to your main menu, the click on History. In the History submenu click on "Clear All History." The click the check-box next to Cache, the time range Everything, and click the Clear Now button.
Internet Explorer: Open the settings menu (by clicking the gear icon in the top right corner), select the Safety sub-menu, and the option "Delete Browsing History." Make sure the check-box next to "Temporary Internet Files" is checked. You’ll probably want to uncheck other check-boxes to preserve information you want to keep, such as favorites, cookies, and history. Then click Delete.
Microsoft Edge: Click on the Hub icon (three horizontal lines at the upper right hand corner) and then click the History icon. Now, click "Clear all history." Then select "Cookies and saved website data" and "Cached data and files" and click Clear.
Chrome: Click on the 3 horizontal bars located on the upper right corner (it will say “Customize and control Google Chrome” when you hover over the 3 bars). Scroll to “History and Recent Tabs” and when a new menu pops up, click on “History”. Towards the top of the History page, there will be a button that is labeled "Clear all browsing data" – click it. Make sure the check-box next to "Empty the cache" is checked and other check-boxes are not checked. Make sure the time range checked is “the beginning of time”. Then click on the button labeled "Clear browsing data."
Safari for iOS devices: Go to "Settings" and scroll down to "Safari". Choose to Clear History and Clear Cookies and Data.