Troubleshooting ← Knowledge Base I forgot my login and/or password. What should I do? I didn't receive an authentication email to complete the registration process. What should I do? What browsers does NetGalley support? How do I clear the cache in my browser? What can I do if I see a "user not activated" message on my Kobo, Nook, Sony Reader, or other device? What can I do if I see an "error getting license server communication problem" message in Adobe Digital Editions? What does it mean if I was approved to view a title but the publisher has archived it? When I signed in from a widget invite, I got an error message that the publisher has not approved my email address. What do I do? Why am I not receiving email notifications from NetGalley? How can I add a profile photo?